Refund Policy

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At Comfeeshop, we are committed to ensuring that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a refund policy to give you peace of mind.

1. Eligibility for Refunds

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You may request a refund under the following conditions:

The item is defective or damaged upon receipt.

The item is significantly different from the description provided on our website.

The item remains unused, in its original packaging, and is returned within 14 days of delivery.

2. Non-Refundable Items

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Certain items cannot be refunded, including:

Sale or clearance items

Gift cards

Perishable goods (such as food, flowers, newspapers, or magazines)

3. Process for Requesting a Refund

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To initiate a refund, please contact our customer service team within 14 days of receiving your order. You can reach us via:

Mobile Number: +44 7861 673015

Email: contact@comfeeshop.com

Please include your order number, details of the issue, and any supporting images if applicable.

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4. Return Shipping

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If the item is defective or incorrect, we will cover the cost of return shipping. If you are returning the item for other reasons (e.g., change of mind), you will be responsible for the return shipping costs.

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5. Processing Refunds

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Once your return is received and inspected, we will notify you via email. If your refund is approved, the credit will be applied to your original payment method within 5-10 business days.

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6. Late or Missing Refunds

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If you haven’t received your refund after 10 business days:

1. Check your bank account again.

2. Contact your credit card provider, as processing times may vary.

3. If you still have not received your refund, please contact us at contact@comfeeshop.com.

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7. Exchanges

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If you need to exchange an item due to damage or defect, please contact us within 14 days at +44 7861 673015 or contact@comfeeshop.com.

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